When can I expect to receive my order?I live in the continental USA, and want to select the "STANDARD" Shipping Rate.
Normal Standard Shipping = you'll receive in approx 1 week. You can count on us to ship your order fast! Not many things at Big Dot are "standard," we are kind of crazy around here. Crazy enough to make sure you will receive "standard" shipping in about 1 week! Yes, we can do it! (Most orders leave our facility the next business day!) We know how IMPORTANT these events are, and we are excited to get your order to you or your customer as quickly as possible!
DO YOU SHIP FAST?I NEED my order FAST ... How much will that cost ...and can you do it?
YES & YES - BIG DOT CAN DO IT FOR YOU!
Do you ship internationally?Yes, Currently we deliver WHOLESALE orders to the United States, Canada, Australia, the Netherlands and the UK, however we can take orders from anywhere in the world for delivery within these countries. We are always looking for ways to get our great products out to even more people, so please check back with us! Drop Ship orders are only available for delivery to the United States.
How long does it take to "make" my order even with personalized items on it?TO SUM IT UP ... We're crazy about fast turnaround, even on personalized items!
If you order Monday - Order leaves our facility Tuesday!
If you order Tuesday - Order leaves our facility Wednesday!
If you order Wednesday - Order leaves our facility Thursday!
If you order Thursday - Order leaves our facility Friday!
If you order Friday - Order leaves our facility Monday!
If you order Saturday or Sunday - Order leaves our facility Tuesday!
(Saturday and Sunday are non business days, so we treat them like orders that come in on Monday, hence they go out on Tuesday).
What shipping carrier do you use to ship?We ship most orders via UPS or Postal Priority Mail. We have had offers from our staff to hand deliver our products (especially to the warmer climates), however we are sticking with the big brown truck and little white truck for now!
How can I check the status of my recent order?Glad you asked.... All you do is the following 3 steps:
1. Fill in your WEB ORDER NUMBER
2. Enter the EMAIL ADDRESS you used when ordering
3. Then click SUBMIT
This will provide you with the latest updated information about the status of your order! More than likely your order is in process and on it's way.
