How to Contact UsMail:
Big Dot of Happiness, LLC
412 Technology Drive E.
Menomonie, WI 54751
E-mail:
smiles@bigdotwholesale.com
Phone:
Toll Free 1.800.274.4282
Fax:
715.231.2121
Customer Service Hours:
Sunday 3pm - 9pm CST
Monday Thru Thursday 7am - 9pm CST
Friday 7am - 6pm CST
Who is Big Dot of Happiness?
You will see we are "fanatics" in helping make events easier, stress-free, and more memorable!! We have Expert, Experts in customer service that love to help plan remarkable events. We have fanatics in our "delivery room" that are waiting on pins and needles to get your orders to you as quickly as possible. Go ahead ... place your order and get to know all of our crazy characters at Big Dot!
Satisfaction GuaranteedYour satisfaction is our success! Every item we sell comes with a 100% satisfaction guarantee. If for any reason you are not completely satisfied with your purchase you may replace or return it within 30 days of receipt for a full refund.
How does my customer know the order is from me if I place a drop ship order with you?We will send your order with a cute card that says "Thank You For Ordering From (Your Business Name). We Appreciate Your Business!!" If you want a different name than what is shown in your billing information, please include the business name in the comment section of the shopping cart. We also send the order in a plain brown box, instead of a Big Dot Box That Rocks.
How can I check the status of my recent order?Glad you asked.... All you do is the following 3 steps:
1. Fill in your WEB ORDER NUMBER
2. Enter the EMAIL ADDRESS you used when ordering
3. Then click SUBMIT
This will provide you with the latest updated information about the status of your order! More than likely your order is in process and on it's way.
When can I expect to receive my order?I live in the continental USA, and want to select the "STANDARD" Shipping Rate.
Normal Standard Shipping = you'll receive in approx 1 week. You can count on us to ship your order fast! Not many things at Big Dot are "standard," we are kind of crazy around here. Crazy enough to make sure you will receive "standard" shipping in about 1 week! Yes, we can do it! (Most orders leave our facility the next business day!) We know how IMPORTANT these events are, and we are excited to get your order to you or your customer as quickly as possible!
DO YOU SHIP FAST?I NEED my order FAST ... How much will that cost ...and can you do it?
YES & YES - BIG DOT CAN DO IT FOR YOU!
Do you ship internationally?Yes, Currently we deliver WHOLESALE orders to the United States, Canada, Australia, the Netherlands and the UK, however we can take orders from anywhere in the world for delivery within these countries. We are always looking for ways to get our great products out to even more people, so please check back with us! Drop Ship orders are only available for delivery to the United States.
How long does it take to "make" my order even with personalized items on it?TO SUM IT UP ... We're crazy about fast turnaround, even on personalized items!
If you order Monday - Order leaves our facility Tuesday!
If you order Tuesday - Order leaves our facility Wednesday!
If you order Wednesday - Order leaves our facility Thursday!
If you order Thursday - Order leaves our facility Friday!
If you order Friday - Order leaves our facility Monday!
If you order Saturday or Sunday - Order leaves our facility Tuesday!
(Saturday and Sunday are non business days, so we treat them like orders that come in on Monday, hence they go out on Tuesday).
What shipping carrier do you use to ship?We ship most orders via UPS or Postal Priority Mail. We have had offers from our staff to hand deliver our products (especially to the warmer climates), however we are sticking with the big brown truck and little white truck for now!
What method of payments do you accept? Currently, we accept American Express, Visa, MasterCard and Discover. We process all orders through a "secure" shopping cart. Your credit card is charged upon receipt of the order. If for some reason you choose to cancel we will issue a credit to your card. If you change, add on, or rush fees are necessary, there will be another transaction on your credit card to reflect the difference in the change to the order. BigDotOfHappiness, LLC is our parent company and that is the name that will appear on your credit card statement!
How do I place an order?All orders may be placed by calling our Expert, Experts toll free at 1.800.274.4282, by sending us an email at smiles@bigdotwholesale.com(please do not include your credit card information - we will get that information via phone), or by using our secure shopping cart online.
To order an item by shopping cart, click on the "Add To My Shopping Cart" button beside the product you wish to order...please fill in personalized and custom information carefully to ensure an accurate order. Upon receipt of your order, we will e-mail you a confirmation with the specifics of your order.
Our Return PolicyWe take great pride in our ability to give you unique and quality products! If for some reason, we mess up and there is an error on OUR part, we of course will cover all costs to replace the item for you. If you decide you do not want your purchase and decide to return it, we must receive the item(s) back in NEW ORIGINAL CONDITION. For example, we must receive back with original packaging, not damaged, not used or worn and must have original tags and package material with them. It is very important when shipping back goods to be sure to carefully re-package appropriately so no damage will occur in routing back to us. We will refund you the price of the product** once items are received back to us in new condition. Customers are responsible for the shipping costs back to us for a return. (**Note: In many cases Restocking Fees from 10-50% will apply, especially on favors/gifts that were uniquely made just for you, also original shipping costs are non-refundable. Sorry, no returns on "PERSONALIZED" or food items. Prior to returning, please contact us and we will give you return information).
Will you ship to multiple addresses?Yes, we love to share and are sometimes concerned we have split personalities - so this fits right in, however additional shipping fees may apply.
What happens to information I submit?All details submitted will be kept confidential. We do not sell names, addresses, numbers, or any other information you give us.
If I order a few different products, will they all come in one box?We take pride in announcing that ALL your products ship right out of our facility!! So, yes they will all come to you directly from us :). If you order a bunch of stuff, there is a possibility that you may receive more than 1 box.
Do you have a print catalog?We do not have a printed catalog at this time. We are always adding NEW lines and the best way for us to show our customers what we have available is our websites! We do update our sites OFTEN!
I want to send you some feedback - where do I send it?If you have any suggestions, complaints, or compliments about our site, please email trisha@bigdotofhappiness.com If you haven't gotten the message yet, we are fanatics about making ordering with us fun and easy, and want to make every contact with us an experience.
